Job Description: Customer Service Representative

Do you thrive on delivering top-tier service and building lasting customer relationships?

Are you organized, adaptable, and great at problem-solving in fast-paced environments?

Does the opportunity to represent a premier ammunition brand excite you?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Bedrock Truck Beds is right for you!

Customer Service Representative Job Summary

The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Bedrock Truck Beds products and services.

Customer Service Representative Responsibilities

• Deliver a five-star customer experience in all interactions
• Accurately enter and manage data in the company system
• Follow up on orders to ensure delivery and customer satisfaction
• Address customer feedback and complaints in collaboration with Supervisor
• Gather customer insights to support continuous improvement
• File and organize order records
• Collaborate with production, shipping, and warehouse teams
• All other duties assigned by management

Customer Service Representative Skills and Competencies

• Strong computer proficiency (MS Office, Outlook)
• Excellent verbal and written communication
• Ability to multitask and remain organized under pressure
• Strong interpersonal skills and customer empathy
• Clean, professional demeanor and workspace habits
• Problem-solving mindset

Customer Service Representative Qualifications

• High school diploma or GED required
• ERP software and Microsoft Office experience preferred
• Must have a valid driver's license with a clean three-year driving history

Work Environment

Primarily indoors in a climate-controlled office, with occasional movement between office, warehouse, and manufacturing environments. Proper PPE such as safety glasses and closed-toe shoes may be required.

Physical Requirements

• Sitting and/or walking (33%-75%)
• Stooping, bending, twisting, leaning (10%-25%)
• Lifting up to 25 lbs. occasionally (0%-33%)

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling