Benefits Call Center Representative
ConduentBenefits Call Center Representative
REMOTE– Chesapeake, VA
Monday – Friday | Must be available to work an 8-hour shift between 9:00 AM – 8:00 PM
Pay: $15/hour during training; $16/hour after training – please note this rate may be below your state’s minimum wage. Consider this when applying.
No weekends required!
About the Role
As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to defined benefit pension plans and retirement programs. This includes assisting callers with pension eligibility, benefit calculations, payment options, retirement estimates, and general pension-related inquiries.
You will manage a steady call volume while navigating multiple systems and processing requests according to established guidelines. Accuracy, attention to detail, and strong customer service skills are essential when handling sensitive retirement information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller.
Requirements:
We’re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:
- Previous customer service and call center experience
- Experience with defined benefit pension plans, retirement programs, or employee benefits preferred
- Strong keyboarding skills and proficiency in MS Office
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively while navigating multiple systems
- Ability to follow guidelines and process transactions accurately
- Ability to work independently and stay motivated in an onsite environment
- High school diploma or GED
- Successful completion of background check and drug test
- Must be 18 years of age or older
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, included but not limited to:
States: AK, CA, CT, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,760 - $40,950.