Customer Service Representative

Customer Service Representative

We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers.   

Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization. 

Key Responsibilities of our Customer Service Representative: 

• Answer all incoming client calls promptly and follow our scripting process.  
• Serve as the first point of contact for customers and deliver a courteous and professional experience every time.  
• Following our process, accurately schedule service and maintenance appointments.  
• Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.  
• Make outbound calls to Club Membership clients to schedule seasonal maintenance.  
• Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.  

What You Bring to the Customer Service Representative role:

• Previous experience in a customer service or call center role (required)  
• Knowledge of plumbing and HVAC, or home services industry (required)
• Ability to follow a process
• Strong attention to detail and excels in accuracy.  
• A courteous and pleasant demeanor—whether on the phone or off  
• Excellent time management, organization, and problem-solving abilities  
• Bilingual a plus, but not required  

Schedule: 8 am-5 pm plus weekend on-call rotation

Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!