It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

The Customer Service Representative (CSR) is responsible for delivering a high‑quality customer experience by managing customer orders, supporting customer needs, and maintaining strong working relationships with both internal and external stakeholders. This role plays a critical part in ensuring a seamless order‑to‑delivery process by coordinating across Sales, Production, and Accounting.

Success in this position requires strong attention to detail, excellent communication skills, and proven proficiency in Microsoft Excel, as the role relies heavily on data tracking, order analysis, and reporting. The ideal candidate thrives in a fast‑paced manufacturing or finished‑goods environment and is comfortable managing multiple priorities while maintaining accuracy and professionalism.

Location: Sugar Land, TX 
Type: Onsite, 5 days a week

Salary Range: $45,000–$50,000

Key Duties & Responsibilities

• Process customer orders from receipt through fulfillment, including order entry, artwork coordination, revisions, approvals, and delivery follow‑up, ensuring accuracy and on‑time execution.

• Serve as a primary point of contact for customers, providing timely and professional communication regarding order status, specifications, pricing, and delivery timelines.

• Collaborate closely with Sales, Production, Accounting, and other internal teams to align customer expectations, resolve issues, and ensure smooth order flow.

• Utilize Microsoft Excel daily to track orders, analyze data, reconcile information, generate reports, and support decision‑making related to customer service and operations.

• Review and validate order documentation, artwork details, quantities, and customer‑specific requirements to ensure compliance and accuracy.

• Proactively identify and communicate potential issues or delays, partnering cross‑functionally to implement solutions and minimize customer impact.

• Provide administrative and operational support to the Customer Service team, including assisting with workload balancing, documentation, reporting, and other departmental needs.

• Maintain accurate and up‑to‑date customer and order records within internal systems to support reporting, forecasting, and process improvement efforts.

Required Skills & Abilities

• Strong proficiency in Microsoft Excel is required, including formulas, filters, sorting, pivot tables, and basic data analysis for reporting and order management.

• Excellent verbal and written communication skills with a professional, customer‑focused approach.

• Strong interpersonal skills with the ability to collaborate effectively across departments and build positive customer relationships.

• Ability to manage multiple tasks and priorities in a fast‑paced, deadline‑driven environment.

• High attention to detail, strong organizational skills, and consistent follow‑through.

• Practical problem‑solving skills with the ability to escalate issues appropriately and drive resolution.

Education & Experience

• High School diploma is required; Associate’s or Bachelor’s degree strongly preferred.

• 1–2 years of experience in a enterprise level customer service, order management, or administrative support role (non‑call center).

• Experience in a manufacturing, packaging, or finished goods environment is a plus.

• Demonstrated experience using Microsoft Excel as a core job function, including reporting, tracking, and data analysis.