Customer Service Representative

JOB SUMMARY 

Customer Service is a frontline position in our organization and one that deals directly with our customer base daily.  This role requires one to prioritize accordingly and works diligently to take care of any customer need.  This is key position in our organization and one that requires extensive communication and collaboration with others to be successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promote a safe, injury/accident-free culture.
• Manage case load and direct customer contact appropriately and professionally.
• Works with NHMS Team on moving jobs into our ERP system.
• Makes Operations aware when reselects are made to determine if we need to return existing material in the warehouse.
• Ability to prioritize tasks and ask for help as needed if falling behind.
• Assist with cycle-count processes.
• Analyze process workflow.
• Work closely with the Customer Service Manager and other managers/supervisors to identify best practices in all functional areas.

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalency.  Experience in a relative position is highly desirable.
• Excellent communication skills both oral and written.
• Functionality in Customer Service and Administration.
• Highly collaborative and works well with others.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.