Customer Service Representative
SRS DistributionPosition Purpose:
The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.
Key Responsibilities:
Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Direct Manager Direct Reports:
The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.
Travel Requirements:
This role has no travel requirements.
Physical Requirements:
This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.
Working Conditions:
This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.
Minimum Qualifications:
Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
Valid driver’s license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening,
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution
Preferred Qualifications:
Proven sales and customer support experience.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred, other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid driver’s license, clean record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.
Minimum Education:
A high school diploma or equivalent is required.
Preferred Education:
Associate's or bachelor's degree in communications or business management.
Minimum Years Of Work Experience:
1-2 years of customer service experience.
Certifications:
No certifications are required.
Competencies:
Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear, professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.
We are looking for a sharp, detail-oriented Inside Sales & Project Coordinator to join our team. You won't just be "taking orders"—you will be the primary point of contact for our region’s most active production home builders and elite custom home builders.
You will bridge the gap between our yard operations, our outside sales team, and the builders on-site to ensure the right materials arrive at the right time.
Key Responsibilities
• Order Management: Process high-volume lumber packages for production builders and specialized material lists for custom builds.
• Builder Liaison: Act as the internal point of contact for Project Managers and Superintendents to handle schedule changes, shortages, or special requests.
• Estimating & Quotes: Perform material take-offs and provide accurate pricing for lumber, engineered wood products, and specialty items.
• Logistics Coordination: Work closely with the Operations Manager and Dispatch to prioritize deliveries based on job-site readiness.
• Problem Solving: Rapidly resolve discrepancies in orders to keep multi-home production schedules on track.
Qualifications
• Industry Knowledge: Minimum 2+ years of experience in the lumber or building materials industry (Inside Sales or Counter experience preferred).
• The "Double-Threat" Skillset: Ability to handle the speed required for production builders and the precision required for high-end custom homes.
• Technical Savvy: Proficiency in CRM systems (Agility), Excel, and Outlook software.
• Communication: Strong verbal and written skills; you must be comfortable "talking shop" with Superintendents and Project Managers.
Job Location:
8103 Fallbrook Drive Houston, TX 77064
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.