Customer Service Representative

Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers. Call center hours are from 7 AM-8 PM Monday-Saturday. Call center personnel sometimes work in excess of 40 hours per week during periods of high demand. Employees are compensated accordingly.

Benefits of Joining our team!

· Weekly Payroll Year Round

· Hourly pay + Incentives

· Vacation pay

· Continuing education

· We promote from within

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life Insurance

· 6 Paid Holidays per year

· Life Insurance

· Plans for Life, accident, cancer, hospitalization, short term disability insurance

· Company pays for Long-Term Disability coverage for all employees

· matching 401K

Requirements:

• Must have successful work experience in the area of customer service, inside sales, or telemarketing
• Must be an excellent “people” person with superior skills in the areas of customer service, problem resolution, and sales
• Must have excellent writing, communication, and organizational skills and minimum 30wpm typing speed
• Must be willing to work a flexible schedule including some evenings and weekends on a rotation
• Must be willing and able to handle high call volume, especially in peak hours and busy season – mostly inbound but also some outbound calls
• Must have reliable transportation and be willing to commit to supporting the department as a team player
• Must be willing to strive for and achieve goals and have progress tracked, both individually and by department

Responsibilities:

· Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service.

· Ensure a companywide commitment to quality and total customer satisfaction.

· Randomly check with customers to be certain they are satisfied with our performance.

· Work with dispatch to improve accuracy in scheduling and speed of response.

· Be available to assist, in any way possible, the service and installation departments to achieve their objectives.

· Commit to an ongoing process of self and formal education in the fields of customer relations.

· Abide by all company procedures, and policies.

· Serve as a diplomat who represents the customers’ best interests without regard to your co-workers or the company.

Thank you for reviewing our opportunity, for immediate consideration please click the Apply button. Equal Opportunity Employer, including disabled and veterans.