Customer Service Representative
City of Amarillo
On-site
Amarillo, Texas, United States
Job Description
Under the direct supervision, this position assists utility customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures. Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing.
Physical Demands
Requires considerable sitting and walking with occasional lifting of file drawers up to 10 lbs.
Required Qualifications
Requires a high school diploma or its equivalent. One to three year of administrative experience including public contact and basic office operation is required. Must have typing skills, 30wpm is preferred. Bilingual (English/Spanish) is a plus.
Under the direct supervision, this position assists utility customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures. Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing.
Physical Demands
Requires considerable sitting and walking with occasional lifting of file drawers up to 10 lbs.
Required Qualifications
Requires a high school diploma or its equivalent. One to three year of administrative experience including public contact and basic office operation is required. Must have typing skills, 30wpm is preferred. Bilingual (English/Spanish) is a plus.