Customer Service Representative

Primary Responsibilities

• Build and maintain strong, collaborative relationships with customers as a trusted advisor.
• Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements.
• Ensure revenue recognition requirements are met prior to invoicing.
• Communicate order status, shipment details, and required documents to customers and internal teams. 

Job Duties

• Review printed order acknowledgements and coordinate cross-departmental review as needed.
• Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy.
• Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards.
• Work with Sales to secure additional required documentation.
• Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing.
• Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation.
• Ensure all customer order requirements are completed before invoicing.
• Prepare requisitions and coordinate outside services per customer specifications (coating, inspections, etc.).

Education and Qualifications

• High school diploma or equivalent
• A minimum of 2 years of previous Customer Service experience is preferred
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Experience with Oracle ERP, CRM, or CPQ systems preferred.
• Ability to read and comprehend customer orders with a basic understanding of products and related processes.
• Strong critical-thinking, problem-solving, and communication skills.
• Creative, resilient, and driven to contribute to continuous improvement in a team-oriented environment.

Veterans Welcome! 

• In NOV, we proudly support and hire U.S. military veterans. We recognize the value of your leadership, technical expertise, and dedication to mission success. Veterans from all branches are encouraged to apply and build a future with us. 
• To learn more about us visit our website at https://www.nov.com/about/our-business-units/grant-prideco 
  To view the benefits, we offer visit our website: http://usbenefits.nov.com