Customer Service Representative / Sales Support
Entrepreneur Cooperative
4 days ago
Full-time
Remote
$1,200 - $2,000 USD yearly
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Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month + Performance-based bonuses
About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery. This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities
This is a remote/telecommute position.
Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month + Performance-based bonuses
About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery. This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities
- Receive, qualify, and manage inbound leads from calls, web forms, and CRM.
- Conduct frequent outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments.
- Follow up on warm leads to secure bookings and manage high volumes of communication.
- Schedule, confirm, and assign appointments to appropriate team members.
- Create and transfer service tickets and installation requests.
- Maintain accurate records in our custom-built CRM system.
- Coordinate closely with Sales and Service teams to ensure seamless execution.
- Experience: 3+ years in customer service, dispatch, inside sales, or similar roles.
- Target Market: Proven experience working with U.S.-based customers.
- Language: Native-level English proficiency with a clear, professional accent.
- Tech Adaptability: Tech-savvy and highly capable of learning custom software and CRM systems.
- Mindset: Self-starter, highly responsible, and not casual about availability.
- Shift: Must be available to work in PST (Pacific Standard Time) business hours.
- Weekends: Availability for occasional Saturday or Sunday shifts is required (within a 40-hour week).
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Reliable Remote Setup:
- A quiet, private room for calls.
- Reliable internet connection (minimum 100 Mbps).
- Power/Internet Backup: Must have a reliable backup plan (UPS/Battery/Hotspot) for outages.
- Experience in the construction, home improvement, or contractor industries (Highly Valued).
- Sales experience, cold calling, or revenue-driven roles.
- Spanish or Chinese proficiency is a bonus.
- Competitive salary in USD.
- Performance Bonus: Eligibility for commissions/bonuses after 3 months based on appointments set.
- Fully remote position.
- Paid time off, local holidays, and birthday leave.
- Growth opportunities within an international team expanding into new departments.
This is a remote/telecommute position.