Customer Service Representative - Seasonal

Come work at The Maryland-National Capital Park and Planning Commission (M-NCPPC), Prince George’s County Department of Parks and Recreation pools! Our Aquatics & Athletic Facilities Division (AAFD) is currently hiring Customer Service Representatives to provide frontline support by greeting patrons, answering questions, and promoting positive experience at community and recreation facilities. This position will be responsible for providing excellent customer service to employees and visitors.

For more information about the Seasonal Hiring process and application status, please contact wellnesscenterpool@pgparks.com 

• Responding to inquiries in person and by phone
• Processing program registrations, memberships and facility reservations
• Handling payments and basic recordkeeping
• Assisting with administrative tasks and daily facility operations
• Ensure safe, welcoming, and customer-focused environment while supporting staff, programs and events across the division

Minimum Qualifications

• All selected candidates must display excellent customer service skills.
• Minimum age of 16 years old.

Preferred Qualifications

• First Aid, CPR and AED certifications (Trainings classes available)

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills
• Ability to work well with others and be part of a team
• Strong attention to detail and organizational skills
• General cleaning of facility

Maybe subject to medical, drug and alcohol testing.

Work hours

• Weekday mornings (5:30 am – 10:30 am)
• Weekday afternoon (9:30 am – 6:30 pm)
• Weekday evenings (4 – 9 pm)
• Weekend mornings (8 am – 12 pm)
• Weekend afternoon (11:30 am – 5:15 pm)

Working Conditions/Environment

• Must be able to tolerate indoor and outdoor natatorium conditions including varying temperatures and humidity levels
• Must be able to stand, walk and/or sit for prolonged periods of time
• Must be able to handle multiple tasks in a fast-paced work environment.
• Able to work a flexible schedule that includes evenings, weekdays, weekends, and holidays.

Supplemental information

• Employment is contingent upon a favorable background check.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.