Skip to main content
Texas Instruments logo

Customer Support Representative (Dallas, Texas)

Texas Instruments
1 day ago
On-site
Dallas, Texas, United States
Customer Experience, Sales & Business Support
Description

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!
 
As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:
  • Turn customer challenges into success stories
  • Collaborate with cross-functional teams to tackle complex issues
  • Contribute to improving our operational processes and customer experience
  • Use internal systems to respond to customer inquiries and document customer interactions
  • Leverage data to address customer problems and maintain operational success metrics
  • Proactively resolve data discrepancies between TI and customers
  • Gain valuable experience in building both external and internal relationships
  • Be a part of a supportive team environment that values your input and ideas
 
Special note: This role in on-site Monday - Friday. 
 
Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!
 
Texas Instruments will not sponsor job applicants for visas or work authorization for this position.


Qualifications
Minimum Requirements:
  • High school diploma or GED
  • One of the following: 
    • 2 years of work experience in a call center or customer support environment (excluding retail), or
    • Associate degree in business administration or related field
  • Proficient in written and verbal communication
  • Proficient in Excel
 
Preferred Qualifications:
  • Natural communicator who can explain complex ideas simply
  • Good eye for details and take pride in your work
  • Passionate for helping others shines through in every interaction
  • Creative problem-solver who thinks on your feet
  • Thrive in a fast-paced environment and can juggle multiple priorities
  • Comfortable working independently, but also love being part of a team
  • Previous customer service experience is a plus
  • Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
  • Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred