Help Desk Technician

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Computer Support Technicians are front line customer service personnel for the Help Desk who provide basic hardware and software support for Windows and Apple based computers.
Classroom Technicians provide basic hardware/software support for the classroom technology and the video conferencing needs of the seminary.  

• Interface with faculty, staff, and students on a daily basis to provide technical support and resolve technology-related issues.
• Respond to and manage support requests received through phone calls, walk-ins, and online ticketing systems, ensuring timely and effective resolution.
• Diagnose, troubleshoot, and resolve Tier 1 hardware, software, network, and classroom technology issues in both physical and virtual learning environments.
• Work independently and collaboratively within a team to prioritize, track, and complete support tickets while meeting established service expectations.
• Provide training and support to faculty, teaching assistants, staff, and students on classroom technology, software applications, and related systems.
• Assist with the installation, maintenance, integration, and ongoing support of classroom technology and related equipment.
• Document technical issues, resolutions, procedures, and support activities as required.
• Maintain regular attendance, punctuality, and a commitment to excellent customer service.
• Perform other related duties and responsibilities as assigned in support of departmental and organizational objectives.
  

• A high school diploma is typically required, though a bachelor’s degree in a related field is highly preferred.
• Strong customer focus attitude and service delivery with communication and patience. 
• Analytical problem-solving skill set with a technical mindset. 
• Core technical knowledge of computers and common user errors.  
• Successful completion of background check is required for all positions.

• Office Environment - May be required to reach above shoulder level for organizational tasks, bend, stoop, or reach to access lower or upper shelves.  
• Ability to sit and stand for extended periods of time and move about to the office. 
• Ability to use a computer and near-visual acuity in reading digital material.  
• Exchanges information by telephone, computer, in writing and in person. 
• Ability to traverse campus for meetings and talk to groups while doing so. 
• Moderate Lifting - Occasionally transports 20-30lbs of parts and equipment across short distances by various means (e.g., carrying by hand, cart, golf cart) to accomplish tasks. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.  

About Southwestern Baptist Theological Seminary 

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll’s unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary’s mission. Training God-called men and women for ministry,?Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.