Help Desk Technician Tier 1

About the Role 

Liberty Lift is hiring a Help Desk Support Technician to be the first point of contact for our employees' technology needs. You'll resolve everyday issues like password resets, account setup, and computer and printer problems, keeping our team productive and connected. 

Our employees have a wide range of technical comfort, so patience and clear communication matter as much as technical skill. You'll work alongside our IT team and have the opportunity to grow into areas like networking, cybersecurity, and systems administration. 

What You'll Do 

• Respond to employee IT requests by ticket, phone, chat, and email 

• Set up and manage user accounts in Microsoft 365 and Microsoft Entra ID, including password resets and MFA enrollment 

• Troubleshoot computer, printer, and software issues, and escalate complex problems to senior IT staff 

• Prepare and deploy computers and equipment for new and existing employees 

• Keep our equipment inventory and IT knowledge base accurate and up to date 

• Help employees spot and report phishing emails and other security concerns 

• Support other IT projects and tasks as needed 

What You'll Need 

• One of the following: 

• An associate degree or higher in Information Technology, Computer Science, or a related field 

• At least 1 year of help desk or IT support experience 

• A CompTIA A+ or higher certification 

• Comfortable navigating Windows 11, including system settings and basic troubleshooting tools (such as Device Manager and Event Viewer) 

• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) 

• Clear written and verbal communication, including the ability to explain technical topics in plain language 

• The ability to research and resolve common issues independently, and know when to escalate 

• A genuine interest in technology and a commitment to continued learning 

• Commitment to following workplace safety procedures 

• Ability to pass a background check and drug screening 

Nice to Have 

• Experience with a ticketing system 

• Experience administering Microsoft Entra ID or similar account management tools 

• Additional certifications, such as CompTIA Network+ or Security+, or the Google IT Support Certificate 

What We Offer 

• Health, dental, and vision insurance 

• 401(k) with company match 

• Paid time off and paid holidays 

• Life insurance 

• Room to grow your IT skills alongside an experienced team