IT Help Desk Technician

Reports to: IT Manager

Location: Archdiocese of San Antonio – Pastoral Ministry Center

Work Schedule: Monday – Friday 8:30 am – 5:00 pm (Weekends and evenings as needed)

Position type: Full-time 

FLSA Status: Non-Exempt

Summary: The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and efficient manner.

Position Responsibilities:

• *Create and delete Active Directory and O365 Accounts
• *Conduct IT related onboarding and offboarding for employees
• *Responsible for the (reimaging of computers
• *Provide Level 1 Technical support to end user Hardware and software requests.
• *Maintaining the IT Assets inventory ensuring it is up to date.
• Create and maintain the IT knowledge articles for end users.
• Prepare and set up technical requests for meetings and training sessions.
• Escort 3rd Party vendors when required.
• *Monitor and respond to all inbound IT Tickets
• Collaborate with other IT Team members.
• Adhering to safety training and protocols daily and taking precautionary measures to ensure the safety and well-being of self, others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Performs other duties as assigned

* Essential Functions - ADA  

Minimum Qualifications: 

• Education
  • Associate degree in Computer Science or business-related field or 2 years of related experience in lieu of a degree. 
• Experience
  • Minimum of 2 years’ experience in Helpdesk Support level 1, Hardware, and Software. 
  • Minimum of 2 years’ experience in O365.
  • Minimum of 2 years’ experience with Windows 11
  • Minimum of 1 year’ experience in creating IT knowledge articles for end users
  • Minimum of 1 years’ experience in maintaining IT Assets Inventory system.
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance

Minimum Knowledge and Skills: 

• Extensive working knowledge of Hardware, Software, windows systems and O365.
• Experience with Helpdesk System (i.e., Zendesk preferred). 
• Must be solution oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

Travel Requirements: 

Travel requirements for the position includes 10% local and 0% overnight.