IT Support Specialist - Junior Level

  ESSENTIAL DUTIES:

· Maintain Windows Azure Server management and troubleshooting

· Assist with large-scale IT projects

· Help define Information Technology strategy across portfolio

· Manage Azure Active Directory, including creating, editing, and deleting users and managing permissions

· Group policy management through Intune software

· Install, configure, and manage print servers, including drivers, sharing, additions, and removals

· Demonstrate knowledge of Web Management Software

· Daily provisioning of Firewalls, routers, switches

· Install and maintain Antivirus Software

· Windows troubleshooting

· Oversee Office 365 platform

· Demonstrate a proficiency with configuring Web browsers and add-on management

· Setup and maintain TCP/IP connectivity and troubleshooting

· Effectively handle all tiers of networking

· Monitor support services and update service request information

· Provide onsite support as needed

· Answer technical support calls 

· Work with other staff members and vendor support resources to resolve issues

· Participate in ongoing training; prepare and present service reports

· Provide active and effective listening skills to problems and concerns presented by every customer in order to effectively remediate issues 

· Develop and maintain Microsoft Planner projects for acquisitions as well as maintain SharePoint access for end users

  EDUCATION & EXPERIENCE: 

· 2 years or more of related experience

· Experience in customer service or support center systems

· Excellent working knowledge of computer systems, security, network and phone systems

· Cisco Certifications

· VLAN Configuration Experience

· VPN Configuration

· Virtualization technologies - Hyper-V, VMware, etc.

· VoIP - Hosted Solutions as well as local Asterisk-based

· Network Cabling and Termination

Licenses & Certifications: 

· Microsoft Certified Professional (MCP) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Office Specialist (MOS)

Knowledge & Skills: 

• Extensive Technical System Knowledge      – Proven experience with required software and system platforms
• Communication Skills –      Ability to communicate effectively when speaking. Writing skills must demonstrate clear      and concise messages, while still coming across as supportive.
• Natural Collaborator –      Demonstrated ability to invite diverse perspectives, promote an inclusive      work environment and support workforce diversity
• Values Integrity – Proven      strength in exercising sound judgement and observing the highest degree of      confidentiality.
• Problem Solving –Ability      to a solution for or to deal      proactively with work-related problems. 
• Customer Service – Must      possess a genuine, service-oriented client engagement approach
• Project Management – Ability      to organize and direct a project to completion
• Detail Oriented – Ability to      pay attention to the minute details of a project or task
• Flexible Work Style –      Adaptability to the needs of the organization and employees
• Organizational Skills –      Ability to prioritize tasks; asks questions when target goals or dates      overlap
• Computer Skills –      Subject-matter-expert knowledge of data analysis techniques and tools and      Microsoft Office applications including Word, Excel, and PowerPoint. 

OTHER REQUIREMENTS: Valid driver’s license required