Office Administrative and Customer Support - Customer Service Representative
Mindlance
1 day ago
Remote
United States
Customer Experience, Sales & Business Support
o Answer 50 – 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”