Patient Coordinator

Patient Care Coordinator
Thrive Reconstructive Surgery – Plano
Full-Time | In-Person

About Us:
Thrive Reconstructive Surgery is a leading reconstructive surgery practice dedicated to providing compassionate, comprehensive care for patients recovering from serious accidents, living with the effects of cancer, managing severe skin conditions, or facing other complex medical challenges that require innovative treatment. 

The practice offers a broad range of advanced reconstructive services from emergency and trauma reconstruction to specialized procedures for complex conditions like Hidradenitis Suppurativa, non-healing wounds, pilonidal disease, and breast reconstruction, restoring patients’ form and function with innovative surgical solutions.

At the heart of Thrive’s mission is a commitment to efficient, personalized, and compassionate care for every patient. Thrive’s surgeons, all highly skilled specialists, are known for their extensive expertise and exceptional success rates across a wide range of reconstructive procedures. They work in close collaboration with leading hospitals and referring physicians in the community, reflecting Thrive’s focus on teamwork and comprehensive care for even the most complex cases. This dedication to excellence and compassion not only defines the patient experience at Thrive Reconstructive Surgery, but also shapes its supportive, growth-oriented workplace culture, making a positive difference in the lives of patients and staff alike.

Founded by Dr. Max Pekarev, a board-certified reconstructive surgeon, in 2013, Thrive has grown from its Fort Worth roots to multiple locations across Texas and Kansas. With continued growth underway, we’re always looking for talented individuals to join our team.

Position Overview:
The Patient Coordinator serves as the primary point of contact for patients at Thrive Reconstructive Surgery. This role is essential in ensuring a seamless, welcoming, and efficient patient experience from initial contact through the completion of care. As a Patient Coordinator, you play a vital role in shaping the patient experience. Your ability to manage patient flow, maintain accurate documentation, and communicate effectively ensures that every patient receives the highest standard of care.

Benefits:

• Competitive pay (commensurate with experience)
• Health insurance options
• Paid time off
• Ongoing training and support
• Opportunities for growth within a dynamic and expanding practice

Ready to join a team that’s making a difference in patients’ lives? Apply today to become a key part of Thrive Reconstructive Surgery.

• Adhere to Standard Operating Procedures as established by the billing department.
• Verify insurance coverage for each visit and/or surgical procedure.
• Verify and collect copayments, confirm and collect any outstanding balances owed. 
• Identify when a patient requires a referral prior to their appointment and initiate the necessary process.
• Check in and check out patients with efficiency and professionalism.
• Obtain all initial intake forms from patients and ensure their completion.
• Secure patient signatures on all required company consent forms.
• Ensure all documentation is accurately uploaded to the appropriate location within the Electronic Medical Record (EMR) system.
• Serve as custodian of medical records, managing all requests for such records.

Administrative Support

• Complete Family and Medical Leave Act (FMLA) paperwork as necessary Prepare and complete return-to-work/school documentation for patients.
• Schedule patient appointments and manage the appointment calendar.
• Manage physicians’ calendars to ensure accurate reflection of clinical schedules.
• Retrieve and process incoming faxes and emails in a timely manner.
• Answer telephone calls professionally and triage patient inquiries appropriately.
• Direct incoming calls to the relevant staff members or departments as needed.
• Respond to patient inquiries promptly and with professionalism.
• Other duties as assigned.

Required Qualifications:

• High school diploma. May be substituted with relevant work experience. 
• 1- 3 years of experience in a medical office setting.
• Strong knowledge of medical terminology and proficiency in EMR systems.
• Familiarity with FMLA documentation, HIPAA compliance and Athena best practices.
• Ability to multitask, prioritize, take initiative and adapt in a fast-paced environment.
• Excellent communication, attention to detail and problem-solving skills.
• Commitment to patient privacy and confidentiality
• Proficient in Microsoft Office Suite and general office software.

Experience:

• Medical office: 2 years (Required)