Customer Service Representative

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 to you? Interested in a comprehensive benefits package including medical, dental, vision, paid time off, a matching 401(k), and bonuses, along with competitive pay? Then you will love being a valued part of our winning team!

The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.

Customer Service Representative (CSR) Qualifications:

• Previous customer service experience preferred but not required
• Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
• Experience preferred in providing top-quality customer service in a face-to-face setting.
• Friendly and attentive personality
• Excellent interpersonal and communication skills
• Experience with conflict resolution in a customer service environment
• Exceptional ability to attend to details
• Computer skills (e.g., POS systems, accounting systems, Excel).
• High School Diploma or equivalent
• Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work.
• Must be able to work Holidays and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero-tolerance drug-free employer; includes pre-employment and random screening

CSR Duties Include:

• Handling and routing telephone calls with customer-oriented level of service
• Face-to-face interactions with customers during over-the-counter sales
• Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems
• Excellent attention to detail while ensuring timely and efficient service
• Connecting clients to appropriate personnel
• Performing administrative support tasks as needed
• Maintaining professionalism

Competencies:

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, by phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by the company’s insurance policy (requires a clean driving record)

Reporting Relationship:

• This position reports to the Customer Service Manager

Work Environment:

• This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Benefits:

Our comprehensive package includes a matching 401(k) program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement:

Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

 Position Type and Expected Hours of Work

This position is 40 hours per week, shift work, and requires working evenings, weekends, and on scheduled company holidays.

Job Type: Full-time

Salary: From $15.00/hour