Customer Service Representative

  · Respond to customer inquiries regarding pick ups, deliveries, POD’s and general shipment status.

· Actively update necessary information into our operating system. 

· Proactively communicate potential service delays to our customers. 

· Preparation and regular updating of customer specific reports.

· Bid on spot freight via online portals and emails.

· Enter loads into TMS systems and confirm notes about the status of shipments.

· Track pickup and delivery arrivals/departures of carriers. Communicate any delays or issues to appropriate contact.

· Set pickup and delivery appointments.

· Collect required paperwork, PODs.

· Communicate with customers, carriers and colleagues respectfully.

High school diploma or equivalent plus three (3) years experience in logistics. Excellent communication and interpersonal skills. 

Ability to work in a team environment as well as independently. Extremely detail oriented, highly organized and an ability to handle multiple tasks. Knowledge of transportation business is an asset. Knowledge of Mircosoft Word & Excel and AS400 considered an asset