NOW HIRING!
The Customer Service Representative - Appointment Scheduler is responsible for performing a variety of administrative and communication tasks to support the daily operations of the company. This includes managing high-volume scheduling, coordinating service windows, and providing top-tier support to our client base. The ideal candidate will be a highly organized professional with a strong attention to detail and a commitment to customer satisfaction.
Responsibilities:
Managing incoming calls and emails to schedule, reschedule, or cancel service appointments and consultations.
Coordinating with field technicians or sales teams to ensure optimal routing and efficient use of daily time slots.
Reviewing customer accounts and service history to ensure all data is accurate and up-to-date before confirming appointments.
Advising customers on preparation requirements for their upcoming visits and ensuring all follow-up communications are handled promptly.
Maintaining a clean and organized digital database by documenting all customer interactions and scheduling changes in real-time.
Working in a fast-paced office environment that requires multitasking and the ability to resolve scheduling conflicts calmly.
Requirements:
Having 2+ years of experience in a customer service or high-volume scheduling role is preferred
Requires excellent verbal and written communication skills to ensure information is clearly relayed to both clients and staff
Demonstrates proficiency with computer systems, including Microsoft Office and specialized scheduling or CRM software
Able to meet the demands of a professional office environment, including extended periods of computer use and frequent phone interaction
Possesses strong problem-solving abilities and works productively within a team setting
Want to be considered for this opening immediately? Send us your resume and then call our office at 713-680-9898! Candidates already registered with us, please send an updated resume to interviews@lpcpersonnel.com and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.