Company Overview
At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey.
About Southend Pharmacy
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence—blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.
The Customer Service Representative will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.
Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions
Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels
Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment
Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services
Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance
Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team
Uphold the highest standards of customer service, patient privacy, and confidentiality at all times
Responsible for performing other duties as assigned and required to support departmental and organizational goals
What We Require
Ability and willingness to work onsite five (5) days per week at our office located at 4802 N. Sam Houston Pkwy W. (Beltway 8 & Bammel N. Houston), Houston, Texas.
Proficiency in using computer systems, electronic health records, and other relevant software
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups
Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations
A commitment to continuous learning and a passion for delivering exceptional service to our customers
Preferred Requirements
Bilingual language skills (e.g., English and Spanish) are a significant plus
Prior experience in a pharmacy or healthcare customer service environment
Prior experience working in a high-volume call center or customer support environment with in-office collaboration and team-based operations
Working knowledge of Google Workspace (Docs, Sheets, Gmail, and Calendar) for communication, documentation, and workflow management
Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions
Familiarity with Creatio or similar CRM platforms for managing customer interactions, case documentation, and workflow tracking
Exposure to or experience using Life File or similar customer record or document management systems
Comfort navigating multiple systems simultaneously while maintaining accuracy and providing a high level of customer service
Strong typing and data entry skills with the ability to document interactions clearly and accurately in real time
Physical Requirements
Ability to sit for extended periods of time at a desk and working on a computer
Ability to communicate effectively in person, over the phone, or via virtual meeting
Ability to maintain focus in a typical office environment with moderate noise levels
Ability to perform repetitive motions with hands and arms, such as typing
What We Offer
Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, performance-based bonus opportunities, opportunities for career advancement & professional development, collaborative and supportive work environment, and more!
Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Equal Opportunity Employer Statement
Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.
If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at recruiting@alliahealth.co.