Customer Service Representative

Oliver Equipment Company (OEC) is a leading industrial supplier of specialty process equipment. Our products include centrifugal pump and compressors, positive displacement pumps and compressors, steam turbines, static & dynamic mixers, turbo blowers and related products and a provider of technical solutions to the downstream, midstream, power generation and general industrial sectors. OEC headquarters are in Houston, TX

Job Information:

The Customer Service Associate is responsible for overall order and service-related activities for OEC’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Key Responsibilities:

• Responsible for entire order processing, which includes reviewing, approving, processing and distributing customer order documents to all other appropriate departments.
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily.
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders.
• Reviews and approves the complete order packet with 100% accuracy.
• Supports Repair department technicians and employees as needed.
• Maintains strong working relationships with internal and external customers.
• Resolves customer service issues.
• Track and maintains all cases in Salesforce.
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary.
• Responsible for MaxRecall scans and files.
• Various duties as assigned by the supervisor

Qualifications:

• High School Diploma or its equivalent.
• Good written and verbal/oral communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time management and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.
• Industry product knowledge

Physical Demands 

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

•  Medical, Dental & Vision Insurance with multiple plan options
•  Company-paid Life and Disability Insurance
•  401(k) with company match
•  Health Savings & Flexible Spending Accounts
•  Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
•  Employee Assistance Program (includes 3 free counseling sessions)
•  Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government’s E-Verify program.