Customer Service Representative - Trainee

Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites.

Duties/Responsibilities:

• Engage with Internal and External Customers on behalf of Wilson Company
• Work with internal CSR teams and other departments to find appropriate solutions to problems.
• Process telephone, mail, EDI, email and fax quotations and orders
• Solve customer application problems
• Serve walk-in customers as needed
• Cross over competitive products
• Purchase parts for rush orders
• Expedite orders for customers
• Process customer returns
• Trouble shoot and resolve order processing issues
• Load customer part number cross-references & specific pricing information
• Utilize printed and on-line vendor information resources
• Keep product and reference information up to date
• Provide literature to customers
• Pick, pack and ship items if necessary
• Assist with cycle counting if required
• Assist with Retail store activities as required

Required Skills/Abilities:

• Ability to be courteous and have a positive attitude
• Good listening & clarification skills
• Ability to work well in a fast-paced team environment
• Must be detail oriented and maintain a high level of accuracy
• Ability to build and maintain long term relationships
• Ability to continuously improve knowledge
• Good communication and problem-solving skills
• Good working knowledge of various computer programs including MS Office computer programs
• Good mechanical aptitude
• Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years.

Education and Experience:

• Technical school or four-year degree preferred, or 2-4 years of industry experience.
• 1 year of experience with fluid power/motion control products preferred
• Two years of customer service experience required
• Valid driver’s license and acceptable motor vehicle record required.

Physical Requirements:

• Standing, walking, and sitting for long periods of time
• Use of hands and arms to touch, lift, reach, etc.
• Ability to lift packages, boxes, files, and open filing cabinets and storage areas
• Talking and hearing
• Ability to occasionally lift up to 10 lbs.

Salary Range: $19.23/hr - $23.08/hr, or approximately $40,000-$48,000 annually

**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.