Helpdesk Technician (Advanced English) - Remote / Colombia

Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.   

Joining Teamwork Company means joining our North America-based team of more than 100 experts in an environment that values diversity and international talent. We offer opportunities for continuous learning, a robust benefits package, remote work flexibility, and lots of company perks!

Who are we?

TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO, Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.  

In TeamWork Colombia, our approach is universal: supporting our international clients in all aspects of their digital transformation projects

We are looking for a proactive and service-oriented HelpDesk Technician to join our remote support team. In this role, you’ll assist end users of our US-based clients, delivering timely technical support and ensuring a smooth, professional experience. You’ll work hand-in-hand with other remote and on-site consultants to maintain service excellence and ticket resolution efficiency.

Key Responsibilities

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming tickets through the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver high-quality, user-focused service with strong communication.

• 2+ years of HelpDesk or IT support experience, preferably in a remote or multi-client environment.
• Advanced English communication skills (spoken and written).
• Strong troubleshooting abilities and customer service mindset.
• Comfortable in fast-paced environments, able to handle multiple priorities.
• Proficiency with Windows and macOS is required.
• Windows 10/11 support
• Active Directory (AD) / Group Policy (GPO)
• Azure AD / Entra ID
• Microsoft Intune / MDM
• Microsoft 365 / Office 365 administration
• MFA / SSO troubleshooting
• MDM (Mobile Device Management)
• Remote monitoring tools (RMM)
• Knowledge of Windows Server is a strong plus.

Work Schedule and Flexibility

• Standard hours: Monday to Friday 11:00 AM to 8:00 PM EST time
• Occasional coverage required on holidays (rotation shared with teammates)

What We Offer

• A 100% remote opportunity with a stable and structured schedule.
• Full-time contract + benefits
• Exposure to a multi-cultural team and US-based client environments.
• Opportunities to develop new skills in system administration.

📌 To apply, please attach your resume in English, making sure it clearly reflects your experience, level support, location, and english level.