IT Support Specialist

Position Overview: The IT Support Specialist will provide technical assistance and help desk support in person or remotely. Responsibilities vary by experience, from daily support to network and server administration. Candidates should be patient, service-oriented, and able to communicate technical solutions clearly.

Core Responsibilities

Expected responsibilities for all candidates.

• Manage Help Desk tickets and document issues, repairs, and resolutions
• Provide support through a rotating after-hours and weekend on-call schedule
• Troubleshoot hardware, software, printers, and peripherals in person and remotely
• Install, configure, and upgrade operating systems, applications, and peripherals
• Onboard and offboard employees, including account setup, deactivation, and access management
• Support Microsoft 365 applications, including Outlook, Teams, and other business applications
• Troubleshoot basic wired and wireless network connectivity issues
• Maintain hardware and software inventories, equipment assignments, and asset tracking
• Identify and recommend improvements to IT support processes and procedures

Advanced Responsibilities

Additional responsibilities based on the candidate's experience and technical capabilities.

• Develop, configure, and troubleshoot local networks
• Administer and maintain Windows Server environments, Active Directory, Group Policy, and other services
• Administer Microsoft 365, Sharepoint, and Exchange user management, permissions, and security configurations
• Configure, maintain, and troubleshoot firewalls, VPN connections, and other network security components
• Monitor network performance and security of company networks and computer systems
• Monitor and maintain servers, virtualization environments, backup systems, and other critical IT infrastructure
• Assist with cybersecurity, including endpoint protection, security monitoring, and vulnerability remediation

Qualifications and Education

Required:

• General knowledge of computer hardware, software, and operating systems
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Willingness to learn new technologies
• Ability to work independently and manage multiple requests

Preferred, but not required:

• Previous IT help desk or network administration experience
• Experience with Windows Server and Active Directory
• Familiarity with Microsoft 365 administration
• Knowledge of TCP/IP, DNS, DHCP, VLANs, and firewalls
• Degree in Computer Science or an acceptable combination of education, certifications, and relevant experience.
• CompTIA A+, Network+, Security+, or Cisco certifications
• Experience supporting multiple locations or business environments

Work Environment and Physical Demands

• Prolonged periods sitting, standing, and working on a computer
• Ability to provide technical assistance in an industrial setting
• Must be able to lift up to 15 pounds