IT Support Specialist II

The IT Support Specialist II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

• With some supervision by management and/or project leads: Oversee the development, review, maintenance, and governance of organizational knowledge repositories, including the publication of technical documentation, knowledge articles, standard operating procedures, and user-facing content to ensure accuracy, clarity, accessibility, and usability.
• Work with the knowledge management team, ensuring the timely delivery of high-quality content, services, and support.
• Performs technical duties associated with specific specialty software and technical support or area or unit business operations.
• Contributes technical skills and support to customers for software applications, customized applications, websites, etc.
• Technical skillset kept current by reviewing market trends and product development.

Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.