Patient Services Representative - Fondren (2248)

Basic Responsibility

The Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in/out and updating patient information.

Specific Responsibilities

The specific responsibilities of the Patient Representative encompass but are not limited to the following:

• Explains and assists with the registration forms to patients and their families
• Maintains patient data up-to-date and verify patient information
• Completes verification of insurance benefits and obtain referrals for office visits
• Works under the guidance of Supervisor and follow departmental policies and procedures
• Responds to patient queries and concerns in a professional manner
• Stays updated with information regarding insurance programs
• Provides the highest of customer service in person and on the phone
• Prioritizes tasks and patients needs

Skills Required:

• Must have excellent oral and written communication skills, strong interpersonal skills, and ability to work in an autonomous and independent manner
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Must be flexible, organized, and function well under pressure
• Bi-lingual English/Spanish is required
• Excellent organizational and analytical skills
• Knowledge of HIPAA requirements

Minimum education and work experience requirement:

• Minimum of a High School Diploma; 1 - 2 years of experience in customer service, or equivalent combination of education and experience
• Previous experience in a medical practice desired

Reports to:    Clinic Manager